STEP 1
To help us better understand your device, please take a few moments to fill out the form below. The form will require you to provide detailed information about your device. Please carefully read the instructions and disclaimer before filling out the form. Please note that it is the customer’s responsibility to request a quote ahead of time. We appreciate your cooperation in providing us with accurate information, which will allow us to provide you with the best possible service.
STEP 2
After you complete the form, you will receive an email with a PDF ticket attached to it. It is important that you print out the ticket and include it in the package along with your device before mailing it to the address provided. This will help ensure that your package is delivered to the correct destination and that there are no delays in processing your request. Please double-check the address provided before mailing the package to avoid any inconvenience. If you have any questions or concerns regarding the mailing process, feel free to contact our customer support team, who will be happy to assist you in any way they can.
STEP 3
Our Mail-In Repair service is designed to make the process as easy and convenient for you as possible. When you send us your device, our team of expert technicians will work diligently to diagnose and fix any issues it may be having. Once the repairs are complete, we will collect payment from you before mailing the device back to you. This way, you can be sure that your device is fixed and in good working order before you pay for the service. Our goal is to provide you with a seamless and hassle-free experience, so you can get back to using your device as soon as possible.
Start Your mail-in Repair Process
I live far away and need you to fix something for me: how does this work?
To help us better understand your device, kindly fill out the form provided below. The form will require you to provide detailed information about your device. Before filling out the form, please carefully read the instructions and disclaimer.
After submitting the form, we will send you a ticket number via email. If you don’t receive a ticket number in your email, kindly check your spam folder. If you require further assistance, please contact us by phone.
Ensure to print the ticket and place it inside the box alongside your device before mailing it to us. Once we receive your device, we will provide you with an estimate for the service required to fix it. You don’t need to make any payment until the service is complete, except in cases where we need to ship special parts for the repair.
Before mailing something, please fill out the form.
Sometimes we receive devices with no note in the box, from people who have not filled out the form. We don’t know who sent them, or what they want fixed. Please click and fill out the form and include a small note in the box with your ticket number and name on it. This way, we can match up the device we receive to your online intake form and swiftly process your repair. If sending a device for data recovery that is locked with a passcode, please provide the passcode so we can process your recovery.
How long does a repair take?
This really depends on what you’re having done. Most screen repairs are done the same day. Same for keyboards, trackpads. Data recovery can be anywhere from one day to a month, motherboard repair can take anywhere from an hour to six weeks depending on the severity of the issue.
If you’re concerned about the time it takes to process a Mail-In Repair, we recommend reaching out to us for more information. We always strive to provide the most efficient service possible and are happy to help in any way we can. You can contact us via email or phone and we will be more than happy to assist you. We value your business and look forward to hearing from you soon.
Are there issues you won’t service?
There are some devices we do not service due to lack of parts, age, & other reasons. Do feel free to call, email, or chat us to ensure that your issue is serviceable before sending it in.
Please note that we do not provide any warranty for board-only repairs.
Please note that our warranty only covers devices that are sent in for repair in their entirety, meaning that if you encounter an issue with your device, you must send in the entire machine for us to examine and repair. We cannot offer warranty coverage for board-only repairs where the logic board is sent in separately.
We understand that some customers may want to send in just the logic board for repair, but we cannot guarantee that it will work completely when it is returned to you since we are unable to test it. However, we are still happy to work on your device’s board if that is what you prefer, but please keep in mind that it will not be covered under our warranty.
So you’ll figure out what’s wrong for free?
Yes. If you’re a regular customer, we will provide you with a free estimate. The only fees you would incur would be paying to ship the device. We offer free estimates to all customers besides other repair shops.
If you are a repair company, receive an estimate, and opt to not receive a repair, there is a bench fee of $35. Unfortunately, other stores have been firing their own technicians and having us do all of their estimates rather than paying a staff. If you own a store or repair company of any kind, please kindly hire your own staff.
If you have tried to repair it yourself and failed in a manner that will make our tech’s life harder, contact us before sending it in as free estimate may not apply. We may still be able to help you.
Where do I send my device to?
We accept mail-ins at our store location, but only after you’ve filled out the form. The address is as follows.
Daniels ER-Spot: 70 Pennington Dr Suite 19, Bluffton, SC 29910
How may I pay?
Mail-in repairs can be paid via Visa, Mastercard, Discover, AMEX. Once your device is fix we will contact you and will send you a link with de final invoice.